# DC-1100

### <mark style="color:blue;">Manual, Drivers, Datasheet</mark>

As a certified OnLogic solution, all detailed product documentation, including user manuals, technical specifications, regulatory information, and software downloads, is available directly on the manufacturer support site linked below.

{% embed url="<https://www.cincoze.com/en/goods_info.php?id=32#tab-4>" %}

### <mark style="color:blue;">Replacement Power Connector</mark> <a href="#replacement-power-connector" id="replacement-power-connector"></a>

If you need an additional mating connector for your system’s power port, you can acquire our CBP123 component from our website, [here](https://www.onlogic.com/store/cbp123/).

### <mark style="color:blue;">Troubleshooting</mark>

#### <mark style="color:blue;">Internal Access</mark>

The DC series of products can be opened by the user. This does not void the warranty, however, any damage caused by doing so will not be covered.

The following guide will take you through disassembling and clearing CMOS for your DC-1100 unit. *This article also applies to the TM300*.

#### <mark style="color:blue;">Opening the DC-1100 Case and Clearing CMOS</mark> <a href="#opening-the-dc-1100-case-and-clearing-cmos" id="opening-the-dc-1100-case-and-clearing-cmos"></a>

If your DC-1100 fails to boot, a CMOS reset may help. You will need to open the unit. This does not void your warranty, however, any damage caused by doing so will not be covered. Ensure your body is discharged of any static electricity by touching a grounded metal surface.

1. Remove the 4x Torx T9 screws from the bottom plate.
2. The plate is now loose and can be lifted off.

<figure><img src="https://3062424488-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlLHqs7kbNoKOFTwGOfH6%2Fuploads%2Fgit-blob-d83028b1893e10187a2948dc55c01a302cb9edff%2Fbbc63e5083363be2813d1bfe8f6c66a4aac7d9d81ba95539766f095ba40ffc77.png?alt=media" alt="" height="221" width="313"><figcaption></figcaption></figure>

The storage and RAM are now accessible.

3. To continue with the CMOS reset, remove the 3 circled phillips screws.

<figure><img src="https://3062424488-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlLHqs7kbNoKOFTwGOfH6%2Fuploads%2Fgit-blob-d1f14f40cf88def38a11488896d7f8962e10cdb9%2Ffefb4f2f1c11c8249f6b765fd2882c094a2338a8aa166d73c62098031d18597f.png?alt=media" alt="" height="218" width="312"><figcaption></figcaption></figure>

4. The lid can now be pulled apart from the rest of the system. This may take a moderate amount of force but can be done using only your hands. It can be helpful to grab the COM ports for leverage.

<figure><img src="https://3062424488-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlLHqs7kbNoKOFTwGOfH6%2Fuploads%2Fgit-blob-12b4a318b4a02e89549c098493d5b701088d74ba%2F31d5d7a8212bc0246361e59f164850dfe1c2f091c96a00d4635e4e009928d66b.png?alt=media" alt="" height="231" width="321"><figcaption></figcaption></figure>

5. With the lid separated, you can now access the CMOS reset switch and battery.

<figure><img src="https://3062424488-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlLHqs7kbNoKOFTwGOfH6%2Fuploads%2Fgit-blob-4f13931b1432763d63978084105618e13407e944%2Fbd40603add167353625f4cf90e45e9adebbe7e5743522118b8285a04eb815537.png?alt=media" alt="" height="317" width="382"><figcaption></figcaption></figure>

6. Flip the blue switch to the ON position for 30 seconds and then return it to the 1 position. The CMOS is now clear.
7. If you would like to replace the CMOS battery, you may do so now. Slide the gold tab to release the battery.

<figure><img src="https://3062424488-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlLHqs7kbNoKOFTwGOfH6%2Fuploads%2Fgit-blob-76f81b31d6006bcbc73c0a208bbb5eb01a5ab5e3%2F450f190ffd1b6e1f0f922cdfbd5d499c71969c47176a8db2379c8ca0484d1c63.png?alt=media" alt="" height="264" width="378"><figcaption></figcaption></figure>

8. Reassemble the unit and test it again. If you continue to have issues, contact technical support.

**Note:** if you unit has WiFi, be cautious of the WiFi pigtail routing during re-assembly. Ensure the cables are away from the screw holes so they do not get damaged by the screws.