Sales and Company Questions

If I purchase a product to be shipped internationally, do your shipping costs include any import taxes or fees?

International orders may be subject to customs, duties and/or brokerage fees dependent on the destination country. These fees are not included in the OnLogic shipping cost at time of checkout.

What, if any, systems do you have that are IP65 rated?

Much of our Panel PC line provides IP65 protection on the front bezel. You can find our full selection of Panel PC’s here.

I would like to order online, but my organization is tax exempt. How do I go about this?

Tax Exemption forms can be submitted to our Customer Service team at [email protected]. Please include your company name, order number, and email address for your OnLogic website account.

I need 3D/CAD files of a system. How can I get those?

CAD File requests can be submitted to our Customer Service team at [email protected]. Please include: Your company name, the application the computer is being used for, and a description of how you intend to use the CAD files.

I just received the system(s) I ordered, and I have technical or setup questions. Where can I receive help or submit a ticket to solve a problem?

Our US and EU-based technical support team can be easily reached to help solve technical challenges you may be encountering with our hardware. Use the “Contact Support” button in the top right of this page to get in touch with a member of the support team.

Where do I find the serial number of my system?

The serial number for your system is located on the label affixed to the unit. If you have trouble finding this label, please contact a member of our Customer Service team directly.

I’m not sure what system I need, where can I start?

Our products can be searched by Hardware Line, Application, and Feature from our Industrial and Embedded Computers page. If you can’t find what you’re looking for, you can also use our Embedded Computer Finder, or reach out to a member of our Sales team directly.

If I order today, when will my order ship?

Our standard assembly time is 3-5 business days from parts availability.

I need my order faster than your standard assembly time. How do I get my system(s) built more quickly?

We offer an expedited build option to upgrade the assembly speed to 1-2 business days from parts availability. This option can be selected from the Assembly & Validation drop-down when configuring your product.

Are you a reseller? A distributor? Where will my systems be built?

OnLogic assembles and tests every computer that leaves our South Burlington, VT and Oosterhout, NL facilities.