System Setup Questions
Where can I find my Windows license key?
Your Windows license key was removed from the envelope and is located on the underside of your system. The key is covered by a small patch of silver security foil, similar to a lottery ticket. Very gently scratch off the foil to reveal the key.
My secondary storage drive is missing!
OnLogic currently does not initialize storage drives unless an operating system was installed on them. This means that additional storage drives will not show up out of the box. They need to be initialized and formatted in disk management first.
How are the COM ports numbered?
The COM ports on your system are numbered from left to right, starting with the back plate of your system, and then left to right on the front plate.
Where can I find drivers for my system?
The drivers can be found on our technical resource pages. Type your system model into the search box above to find the appropriate page.
How do I enable auto power on?
This varies by unit and will be either a BIOS setting or a jumper inside. Instructions for enabling it can be found on our technical resource pages. Type your system model into the search box above to find the appropriate page.
Why am I not getting video from my display port?
Video adapters are the common cause of this issue. Try an active adapter to convert the video signal. These use a chip to boot the conversion performance, which help to eliminate video issues. A video adapter without the additional chip circuitry is a passive adapter, which only work for some conversions. Generally, DisplayPort adapters will need an active adapter to convert to VGA, DVI, or HDMI connections. Active adapters can be readily found online.
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