System Setup Questions

Your Windows license key was removed from the envelope and is located on the underside of your system. The key is covered by a small patch of silver security foil, similar to a lottery ticket. Very gently scratch off the foil to reveal the key.

OnLogic currently does not initialize storage drives unless an operating system was installed on them. This means that additional storage drives will not show up out of the box. They need to be initialized and formatted in disk management first.

The COM ports on your system are numbered from left to right, starting with the back plate of your system, and then left to right on the front plate.

The drivers can be found on our technical resource pages. Type your system model into the search box above to find the appropriate page.

This varies by unit and will be either a BIOS setting or a jumper inside. Instructions for enabling it can be found on our technical resource pages. Type your system model into the search box above to find the appropriate page.

Video adapters are the common cause of this issue. Try an active adapter to convert the video signal. These use a chip to boot the conversion performance, which help to eliminate video issues. A video adapter without the additional chip circuitry is a passive adapter, which only work for some conversions. Generally, DisplayPort adapters will need an active adapter to convert to VGA, DVI, or HDMI connections. Active adapters can be readily found online.