Find quick answers to common questions about our products and services.
Quickly verify resolution, aspect ratio, and cut-out dimensions for OnLogic Panel PCs and Industrial Displays.
OnLogic Panel Products come in many different sizes and form factors. Use this quick reference guide to verify resolution, aspect ratio, and cut-out dimensions for your panels.
International orders may be subject to customs, duties and/or brokerage fees dependent on the destination country. These fees are not included in the OnLogic shipping cost at time of checkout.
Much of our Panel PC line provides IP65 protection on the front bezel. You can find our full selection of Panel PC’s
Tax Exemption forms can be submitted to our Customer Service team at . Please include your company name, order number, and email address for your OnLogic website account.
CAD File requests can be submitted to our Customer Service team at . Please include: Your company name, the application the computer is being used for, and a description of how you intend to use the CAD files.
Our US and EU-based technical support team can be easily reached to help solve technical challenges you may be encountering with our hardware. Use the “Contact Support” button in the top right of this page to get in touch with a member of the support team.
The serial number for your system is located on the label affixed to the unit. If you have trouble finding this label, please contact a member of our Customer Service team directly.
Our products can be searched by Hardware Line, Application, and Feature from our . If you can’t find what you’re looking for, you can also use our , or reach out to a member of our Sales team directly.
Our standard assembly time is 3-5 business days from parts availability.
We offer an expedited build option to upgrade the assembly speed to 1-2 business days from parts availability. This option can be selected from the Assembly & Validation drop-down when configuring your product.
Compares the ACC101 and ACC102 port blocking kits, detailing differences in supported port types and quantities.
The ACC102 is a newer revision of the ACC101 port blocking kit. It removes several legacy I/O covers in exchange for adding additional covers for newer I/O.
Unless PS/2 or Parallel port blockers are needed, ACC102 is preferred.
Comparison Table
Your Windows license key was removed from the envelope and is located on the underside of your system. The key is covered by a small patch of silver security foil, similar to a lottery ticket. Very gently scratch off the foil to reveal the key.
OnLogic currently does not initialize storage drives unless an operating system was installed on them. This means that additional storage drives will not show up out of the box. They need to be initialized and formatted in disk management first.
The COM ports on your system are numbered from left to right, starting with the back plate of your system, and then left to right on the front plate.
The drivers can be found on our technical resource pages. Type your system model into the search box above to find the appropriate page.
This varies by unit and will be either a BIOS setting or a jumper inside. Instructions for enabling it can be found on our technical resource pages. Type your system model into the search box above to find the appropriate page.
Video adapters are the common cause of this issue. Try an active adapter to convert the video signal. These use a chip to boot the conversion performance, which help to eliminate video issues. A video adapter without the additional chip circuitry is a passive adapter, which only work for some conversions. Generally, DisplayPort adapters will need an active adapter to convert to VGA, DVI, or HDMI connections. Active adapters can be readily found online.
An overview of OnLogic's rigorous quality inspection and testing process, from supply chain to final assembly and validation
All systems built by OnLogic go through a rigorous quality inspection and testing process. This page provides an overview of that process.
OnLogic maintains a team of supplier quality engineers that work locally with our suppliers across the world. In addition to visiting the factories to conduct physical inspections, they monitor quality data and follow up with suppliers on any issues identified.
When a new product is added to our portfolio, it goes through a verification process. Compatibility, functionality, and regulatory certifications are verified.
Any changes made to existing components are reviewed by a cross functional team. If needed, the product introduction process is repeated to ensure a smooth transition to the new component revision. Components are stored in our climate controlled and ESD (electro-static discharge) safe warehouse prior to assembly. Strict ESD handling guidelines are in place.
Systems are assembled by a team of well trained technicians. Specific work instructions for each configuration are followed and regularly reviewed by engineering team members. During each step of assembly, critical inspection points are checked off.
Example inspection points:
Fans installed correctly
Thermal paste application is to spec
Expansion cards fully seated
Auto power on is set
Once assembled, systems go into our testing process where another set of inspections are conducted. Much of these are automated by our custom testing software.
Testing is specifically tailored to the components inside the system. Below is a list of common tests.
BIOS version verification
Add-on USB port(s) tested
Network ping test to internal server
Hardware IDs of all storage and PCI devices verified against order
USB-A
8
8
USB-C
0
1
DB-9 COM
4
4
3.5mm Audio
4
3
RJ-45
2
3
DisplayPort
2
4
Mini DisplayPort
0
2
HDMI
2
4
DVI
2
1
PS-2
2
0
VGA
1
1
DB-19 Parallel
1
0
DC Barrel Jack (5.5MM)
1
1
Memory installed correctly
No ports are blocked
Visual and Mechanical Inspection
Hardware functional test
CPU and disk temp monitored
Results reported to server and verified against known good baseline
