On this page you will find a few frequently asked questions that are relevant for the vast majority of our products. For system specific questions, type your model number into the search box in the top right of this page to find the appropriate technical resources. If you can not find the information you need, please contact our support team.
New to OnLogic systems? Our getting started video below may help.
System Setup Questions
Your Windows license key was removed from the envelope and is located on the underside of your system. The key is covered by a small patch of silver security foil, similar to a lottery ticket. Very gently scratch off the foil to reveal the key.
OnLogic currently does not initialize storage drives unless an operating system was installed on them. This means that additional storage drives will not show up out of the box. They need to be initialized and formatted in disk management first. Instructions: Click Here
The COM ports on your system are numbered from left to right, starting with the back plate of your system, and then left to right on the front plate.
The drivers can be found on our technical resource pages. Type your system model into the search box above to find the appropriate page.
This varies by unit and will be either a BIOS setting or a jumper inside. Instructions for enabling it can be found on our technical resource pages. Type your system model into the search box above to find the appropriate page.
Video adapters are the common cause of this issue. Try an active adapter to convert the video signal. These use a chip to boot the conversion performance, which help to eliminate video issues. A video adapter without the additional chip circuitry is a passive adapter, which only work for some conversions. Generally, DisplayPort adapters will need an active adapter to convert to VGA, DVI, or HDMI connections. Active adapters can be readily found online.
Sales and Company Questions
International orders may be subject to customs, duties and/or brokerage fees dependent on the destination country. These fees are not included in the OnLogic shipping cost at time of checkout.
Our Cincoze Panel PC line provides IP65 protection on the front bezel. You can find our full selection of Panel PC’s here.
Tax Exemption forms can be submitted to our Customer Service team at firstname.lastname@example.org. Please include your company name, order number, and email address for your OnLogic website account.
CAD File requests can be submitted to our Customer Service team at email@example.com. Please include: Your company name, the application the computer is being used for, and a description of how you intend to use the CAD files.
Our US and EU-based technical support team can be easily reached to help solve technical challenges you may be encountering with our hardware. Use the “Contact Support” button in the top right of this page to get in touch with a member of the support team.
The serial number for your system is located on the label affixed to the unit. If you have trouble finding this label, please contact a member of our Customer Service team directly.
Our standard assembly time is 3-5 business days from parts availability.
We offer an expedited build option to upgrade the assembly speed to 1-2 business days from parts availability. This option can be selected from the Assembly & Validation drop-down when configuring your product.
OnLogic assembles and tests every computer that leaves our South Burlington, VT and Oosterhout, NL facilities.