Manuals and Documents
Frequently Asked Questions
General information about the BMC, or Baseboard Management Controller, are discussed on our blog post here.
Storage drives are shown in a few different places in the BIOS depending on the type (SATA vs. NVMe) and where its connected (Oculink vs. M.2 PCIe).
SATA: Advanced -> Storage Configuration -> SATA_4 – SATA7 visible
Oculink: Advanced -> Storage Configuration -> Oculink1_SATA_0 – Oculink1_SATA_3
NVMe: Advanced -> NVME Configuration -> Shows a list of available drives. Select a specific drive to view additional information about it.
RAID is supported for both NVMe and SATA drives on the AC101 system, but require slightly different settings. These differences are noted below in Step 3. Any data on the selected drivers will be lost when creating a new RAID array. After creating a a new RAID array, you can then install an OS. If installing Windows, make sure to download the drivers from above.
- Access the BIOS by pressing F2 while the system is starting up.
- Navigate to Advanced → VMD Configuration → Enabled VMD controller → Set to [Enabled]
- Map this Root Port Under VMD → Set to [Enabled]
- Enable VMD Global Mapping → Set to [Enabled]
- Save changes by pressing F10 and reboot the system.
- Go back into the BIOS and configure the RAID array under: Advanced → Intel® Rapid Storage Technology → Create RAID Volume
- Configure RAID using your preferred settings.
Note that [x] indicates that the drive is “selected” for use in the RAID array.
- Press F10 to Save & Exit. The RAID array is now created and ready to be used.
Opening the AC101
Front panel access & Serial label
Unlock the front panel using the included keys in the accessory box
The front panel can now be removed. Pull from the left side (the side with the lock) first.
You now have access to the power button, USB ports, and serial label tag. Pull the tab for easy access to your unit’s serial number and BMC MAC information. A second label can be found on the bottom of the unit as well.
Opening the System
The AC101 can be opened by the user. This does not void the warranty, however, any damage caused by doing so will not be covered.
- Make sure the system is disconnected from power, monitor, and all peripheral connections before proceeding.
- Loosen the black retaining screw on the back of the system.
- Unlock the lid latch and press the blue button to release it. Pull back on the latch arm to loosen the lid.
- The lid can now be removed. The internals of the system can be accessed for maintenance and troubleshooting.
Adding/Removing PCIe card
Additional motherboard ports and troubleshooting may require access under the PCIe card (if installed). Follow these steps to safely remove the PCIe card and support bracket.
- Remove the retention screw on the back of the system (circled in Orange).
If you have a longer PCIe card, such as some GPUs, it may have an extra supporting bracket. Remove the x2 screws located near the back of the PCIe card (circled in Blue).
- Remove the PCIe card by lifting straight up. Be careful of any cables running around the support bracket or connected to the card. You can pull up using the hole in the metal bracket.
Clear the CMOS
If the system fails to power on or is unresponsive, clearing the CMOS may help. It will also restore the BIOS to factory defaults.
- Disconnect the system from all cables/connection (i.e. power, video, etc.) Follow the Opening the System instructions above to gain access to the motherboard. If a PCIe card is installed, you may need to remove it. Follow the Adding/Removing PCIe card instructions above, if needed.
- Locate the CMOS pads indicated by the orange circle
- Once you’ve located the CLRCMOS1 pads, use a screwdriver or other conductive tool to short the pads together for at least 30 seconds.
After at least 30 seconds, the CMOS has been cleared. Reassemble the system and power it back up. The unit may restart several times while the motherboard reinitializes.
If you continue to experience issues with the system, contact Tech Support for further assistance.